Frequently Asked Questions

  • 1. What happens if my flight arrives late?

    Your driver will be kept aware of your flight’s arrival time and will be waiting to pick you up whenever your flight does arrive. All at no extra charge.

  • 2. I cannot find a route I want to book. What to do?

    Please, use our Contact form above.

  • 3. How do I pay for my transfer?

    You can pay on arrival by cash or credit card to the driver.

  • 4. Can I book a transfer with more than one stop?

    Yes, but you need to fill out a reservation form for each route.

  • 5. I have a special request (a baby chair, push chair etc.). How do I inform you?

    If you need a special transport service such as a car with a baby chair, extra space for a pushchair, golf equipment, bycicles, or are travelling with disabled passengers, please make a note of this when you make your airport transport booking.

  • 6. Where do we meet our driver? How do we recognize our driver?

    When you arrive at the Palma de Mallorca airport, our driver will be holding a very clear sign with your name printed on it. He will be waiting for you at GATE B (SEE MAP)

  • 7. Are your prices per person or per vehicle?

    Our prices for private transfers are quoted per vehicle and not per person.

  • 8. Do the children count as one adult?

    Unfortunately infants and children do count as one adult.

  • 9. When have I to book?

    You will have to book at least 48 hours before your transfer. Otherwise, you can contact our Call Center (+34 602 816 115) that will consider the availability of the service.